Privacy Policy

EFFECTIVE DATE: April 27th, 2026

At MHRA Hospitality, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us. 

1. Collection of Personal Information

We may collect personal information from you in various ways, including:

Information you provide directly: This includes information you provide when you create an account, place an order, make a reservation, subscribe to our newsletter, participate in surveys, or contact us. This may include your name, email address, phone number, mailing address, and payment information. 

Information collected automatically: When you visit our website, we may automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, and pages viewed. We may use cookies and similar tracking technologies to collect this information.

Information from third parties: We may receive information about you from third-party services, such as social media platforms, if you choose to connect with us through those platforms.

2. Use of Personal Information

We use the personal information we collect for various purposes, including:

• To process your orders and reservations.

• To communicate with you about your orders, reservations, and promotions.

• To provide customer support and respond to your inquiries.

• To personalize your experience on our website and in our restaurants.

• To send you marketing and promotional communications, if you have opted in to receive them.

• To improve our website, products, and services.

• To comply with legal obligations and protect our rights.

3. Disclosure of Personal Information

We may share your personal information with third parties in the following circumstances:

Service providers: We may share your information with third-party service providers who assist us with operations such as payment processing, website hosting, marketing, and analytics. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

Legal compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

With your consent: We may disclose your information to third parties with your explicit consent.

4. Your Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including:

• Right to access: You have the right to request access to the personal information we hold about you.

• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.

• Right to erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.

• Right to object: You have the right to object to the processing of your personal information in certain circumstances.

• Right to withdraw consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

• To exercise any of these rights, please contact us using the information provided below.

5. Cookies & Tracking

We use cookies and similar tracking technologies (such as web beacons and pixels) to enhance your browsing experience, analyze website traffic, and support marketing efforts. These technologies may collect information such as your IP address, browser type, device information, pages visited, and time spent on our site. 

TYPES OF COOKIES WE USE:

• Essential Cookies: Necessary for the website to function properly (e.g., session management, security).

• Performance Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).

• Functional Cookies: Remember your preferences and settings.

• Advertising Cookies: Used to deliver relevant ads and measure their effectiveness.

MANAGING YOUR PREFERENCES:

• You can control or disable cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of certain parts of our website.

• We may also use third-party services that set cookies on our behalf. These providers are contractually obligated to protect your information and comply with applicable privacy laws.

• By continuing to use our website, you consent to our use of cookies as described in this policy. You may withdraw your consent at any time by adjusting your browser settings or contacting us directly.

7. International Data Transfers

Your personal information may be stored and processed in Canada or in other countries where our service providers are located. By using our website and services, you consent to the transfer of your information to these locations. 

8. Consent Mechanisms

By using our website, submitting personal information through forms, or interacting with our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. Where required by law or where we collect sensitive personal information, we will obtain your express consent. In other cases, your consent may be implied through your actions (e.g., placing an order or contacting us). You may withdraw your consent at any time by contacting us at [email protected] or using the unsubscribe link in our communications. Please note that withdrawing consent may affect your ability to use certain features of our website or services. We do not share your personal information with third parties for marketing purposes without your explicit consent. 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website with a new "Effective Date."

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

MHRA Hospitality


Email: [email protected]